Cancellation of Business Subscription with no access to registered email

[PeteCl]

In 2018 I sold my Company to a big New Zealand Corporate. In 2019 I had an acrimonious split with the new Company and lost access to the email address registered to the Dropbox account. The big corporate has never had a need for Dropbox and I certainly don't need it with no business. I have been paying for 2 business subscriptions since 2018 automatically deducted from my personal credit card and cannot find how to cancel the subscriptions or contact Support without logging in, which I obviously cannot do. Does anyone know any way I can either cancel or contact REAL Support without access to email? This is costing me thousands per year which I simply cannot afford as a pensioner. Thanks in advance

[Jay]

Hi @PeteCl, thanks for bringing this to our attention.

In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

This will help me to assist further!

[PeteCl]

Hi Jay

Thank you for your reply. That would be fine. Do you need me to post the email address here? Thanks again...Pete 

[Nancy]

Hey Pete! Sorry for jumping in. 

No, you don’t need to post your email address on the forum (in general, we advise not to, since this is a public platform and anyone would be able to see it). 

I’ve just logged a ticket to the email address that’s linked to your Community profile here. When you get a chance, please reply back to it, and we’ll take a look.

Cheers.