Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I have tried many times to cancel my dropbox subscription and nothing has worked - I just keep getting billed monthly. I got frustrated and deleted everything my dropbox account (probably a mistake), and yet I still get billed monthly. I can't talk to anyone, the chat with a dropbot doesn't do anything - and I am starting to get really mad.
How can I stop this incessant charging of my credit card without actually cancelling the card because that is a much larger issue and I hope I don't have to go down that path.
This is extremely irritating.
Yes, I am having the same problem cancelling my account.
i have tried several to dlete my drop box and nothing happen how do i delete my drop box
Hi @bobscarwidow, are you accessing this on the Dropbox site? What do you see on the plan page?
@Love4littleman, what happens when you attempt to cancel the plan?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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There is no dropdown or tab that says "Plan". I have paid for this account since 2016 and have never been able to make it work like it should. Do I have an older version or something?
When you click the link I provided previously, what screen do you see?
Does it tell you what plan you're on and the quota level?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hello,
I don't find the "Plan" page. I go to settings and this is what I see. I don't see Plan. If you do, please tell me where.
Hi @bobscarwidow, thanks for the screenshot!
Based on the info shown there, it looks like you're using a Basic, free account, not a paid one.
Is it possible that you're paying for a different Dropbox account? Did you upgrade using our website directly, or Apple/Google store?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Megan,
I was finally able to cancel/delete my account yesterday. I was able to finally find a live person to "CHAT" with. That's all it took. Thank you for offering your help. Hopefully, i will not have to deal with Dropbox in the future. It was not a pleasant experience at any level.
Sally
I didn't see which type of account I had but apparently it was the "Free" account. Funny . . . If it was free why was I being charged $99 and then $120 annually? Oh well. I got it cancelled, or actually I "deleted" the account. I was told that would cancel it.
Sally
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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