Cancellation of dropbox account

[Shay3]

I have been trying for years to cancel this account.  The instructions are confusing and useless ... I haven't used the account in years and now I am charged $166.79 for a service that I thought I'd cancelled but keeps coming back ... like a toothache.

How do I cancel this account?  How do I get a refund this latest charges of $166.69

[Jay]

Hi @Shay3, thanks for bringing this to our attention.

Are you seeing any payments on your current account?

According to your bank statement, are you being charged by Dropbox, iTunes or Google Play?

This will help me to assist further!

[Shay3]

Yes I have a recent charged on my credit card in the amount of $168.79 October 20, 2022 ... reference [removed per Community Guidelines]

[Megan]

Hey @Shay3, I just sent you an email, in order for us to have a closer look into this.

Thanks!

[Shay3]

I did not get the email ... can you resend to [removed per Community Guidelines]

[Nancy]

Hey @Shay3!

The email should have arrived to the email address that’s tied to your Community profile here.

Have you also checked the spam folder of your email address and the email isn’t located there either?

[ss2022]

I also have a charge for Dropbox on my credit card and all our accounts should be cancelled long ago. The tool to look up the charges does not work.  Is there any way to actually reach a representative?

[Hannah]

No worries, @ss2022, I just sent you an email, so we can look into it together. 🙂

[Shay3]

Please resend message about how I can possibly cancel this account and obtain a refund of the $166.79 charged to my credit card.

[email address removed per the Dropbox Community Guidelines]

[Hannah]

Hey @Shay3, we can only send you an email to the address you have here on the Community, which is the address of the Dropbox account you're signed into on our website.

Do you have access to that address?