Cancelled but still charged

[jeff30]

I canceled my account on Sept 20, 2022, and received an email confirmation. However, I continue to be charged a monthly subscription fee. I have spent hrs trying to contact and resolve this issue but Dropbox doesn't provide an easy process to stop these wrongful payments. The Dropbox system is almost designed for this trap.  I should be able to talk live with an agent and receive a refund and cancellation. 

[Nancy]

Welcome aboard our forum, @jeff30. I’m sorry to hear about this. 

Are you sure you don’t have any other Dropbox account for which you’re still being billed? If you do, then it’ll be linked to a different email address. 

Also, do the charges appear to be direct Dropbox ones, or in-app (via iTunes/Google Play)?

Keep me updated, and we’ll have a look.

[Meyayay]

Hi,

I have the same issue I already cancelled my subscription and got an confirmation but I was shocked when I am still charged for subscription. I wanted to get a refund as a I don't want to continue using dropbox anymore. How can I get the refund? The payment made is through google play.

[Rich]

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@Meyayay wrote:
I wanted to get a refund as a I don't want to continue using dropbox anymore. How can I get the refund? The payment made is through google play.

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If the subscription was handled by Google, only Google can provide a refund. Dropbox doesn't have access to your payment information. You need to contact Google.