cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cancelled free trial but it was supposed to downgrade when the trial period was over

Cancelled free trial but it was supposed to downgrade when the trial period was over

KK1621
New member | Level 2
Go to solution

Hi,

My free trial was supposed to end 2/26/23 but when I cancelled today, it automatically downgraded my account back to Basic.  I used a credit card and per your website, it says it would not downgrade until the end of the trial period:

 

If you cancel your free trial before it ends, you won’t be charged for the plan. When you cancel a free trial:

  • Your account will be downgraded to a free Dropbox Basic plan. If you signed up with a credit card, your account will be downgraded at the end of the trial period. If you signed up with PayPal, your account will be downgraded immediately.

Please reactivate my account until the end of my trial period of 2/26/23.

11 Replies 11

Jay
Dropbox Staff

Hi @RhysP, we appreciate the feedback on this matter. 
 
We take all comments into consideration when improving the Dropbox subscription and services.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

UnhappyCustomer1
New member | Level 2

I'm having the exact same problem, signed up for the trial with my credit card on a PC, then cancelled to prevent it auto renewing. My account was immediately changed back to a basic account, contrary to what is clearly written in the help center.

Such false advertising is disappointing to say the least, and I can't believe this hasn't been fixed yet. Hopefully Dropbox will resolve this issue in the near future, but for now I think I'll find another file sharing platform - there's plenty out there...

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    UnhappyCustomer1 New member | Level 2
  • User avatar
    Jay Dropbox Staff
  • User avatar
    RhysP New member | Level 2
  • User avatar
    Walter Dropbox Staff
What do Dropbox user levels mean?