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Cancelling a Subscription

Cancelling a Subscription

Lisa Feraco
Explorer | Level 3

Hi,

 

Wondering how to cancel a subscription for the company I work for. I followed the instructions in the help center, but under our "plan" tab there is no option to cancel the subscription. There is also not anywhere that offers a way to contact support to fix this issue. 

24 Replies 24

Hannah
Dropbox Staff

Hey @holops, just to make sure I understand correctly, you upgraded your account through Google Play and you don't see an option to cancel the subscription after following these steps, is that right?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Pjclifford
New member | Level 2
I’m trying to cancel the auto renew on my phone. Can’t do it any help out there ????

Mark
Super User II

You need to go to the app store if thats how you paid and cancel it via there


 


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kent11
Explorer | Level 3

cancell my account  how??  why so hard??

maher1982
Super User
Hello Kent, Could you please clarify? Are you looking to delete your Dropbox account entirely, or are you interested in canceling your Dropbox subscription?

If you wish to delete your Dropbox account, please follow the instructions provided in the link below:

https://help.dropbox.com/account-access/delete-account
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    maher1982 Super User
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    kent11 Explorer | Level 3
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    Mark Super User II
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    Pjclifford New member | Level 2
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    Hannah Dropbox Staff
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