cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cancelling a free trial

Cancelling a free trial

Eva1975
Explorer | Level 3

Hi, I was trying to cancel a free Plus trial in every ways but it was impossible on the website following the instructions. Then I sent a regular mail to the given address in time before the trial period ended. Still Dropbox is trying to take money from my card as if nothing has happened. My account says I have a basic plan, and that is okay, I don't want to have and to pay for a Plus account. It is totally impossible to get help with this. Instructions do not work, the help center doesn't give proper usable anwers. I need help with this.

Thank you in advance. Éva

20 Replies 20

Megan
Dropbox Staff

I just sent you the email @R3alKrafty , I'll see you there!

 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

R3alKrafty
Helpful | Level 5
Many thanks received and replied

ronanp
New member | Level 2

Was this resolved? Having the same issue now. Dropbox clearly is not much help on their forums. Put in a support ticket myself but I'm wondering if that will even work or if I should just take this up with my bank directly?

R3alKrafty
Helpful | Level 5
Hi yes it was resolved by their team when they emailed me directly, I responded to their questions and all was resolved, if this fails with you then u would advise going through your bank

ronanp
New member | Level 2

Alright thanks!

R3alKrafty
Helpful | Level 5
No worries, hold tight someone should be in touch with you real soon, hope you get it sorted, pls lemme know

ronanp
New member | Level 2

They were able to sort it out and cancel the trial for me. Thanks for the help!

R3alKrafty
Helpful | Level 5
Great news, glad to help, yw, take care

Michael Monroe
Explorer | Level 3
How do I cancel my free trial I do not like your platform your platform is garbage how can I cancel it before the expiration date

Michael Monroe
Explorer | Level 3
I'm not a new member I want to cancel your free trial before the expiration date
Need more support?
Who's talking

Top contributors to this post

  • User avatar
    maher1982 Super User
  • User avatar
    Michael Monroe Explorer | Level 3
  • User avatar
    R3alKrafty Helpful | Level 5
  • User avatar
    ronanp New member | Level 2
What do Dropbox user levels mean?