cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cancelling a free trial

Cancelling a free trial

Eva1975
Explorer | Level 3

Hi, I was trying to cancel a free Plus trial in every ways but it was impossible on the website following the instructions. Then I sent a regular mail to the given address in time before the trial period ended. Still Dropbox is trying to take money from my card as if nothing has happened. My account says I have a basic plan, and that is okay, I don't want to have and to pay for a Plus account. It is totally impossible to get help with this. Instructions do not work, the help center doesn't give proper usable anwers. I need help with this.

Thank you in advance. Éva

20 Replies 20

maher1982
Super User

Did you sign up for the free trial on the website or through your phone?

If it was on your phone, was it through an Android or iOS device?

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    maher1982 Super User
  • User avatar
    Michael Monroe Explorer | Level 3
  • User avatar
    R3alKrafty Helpful | Level 5
  • User avatar
    ronanp New member | Level 2
What do Dropbox user levels mean?