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Cancelling a subscription for a business I am no longer with

Cancelling a subscription for a business I am no longer with

Murray Willows
New member | Level 2

I am wanting to cancel a DB subscription I had with a previous company. 

The 6 digit code gets sent to an email address I no longer have access to so I cannot access the business account to cancel the subscription

Can anyone at DropBox help me or has anyone faced this problem before and managed to solve it

Tx

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff

Hi @Murray Willows, thanks for bringing this to our attention.

 

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

 

Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Jay
Dropbox Staff

Hi @Murray Willows, thanks for bringing this to our attention.

 

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

 

Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Murray Willows
New member | Level 2

Thanks for the reply

 

Have actually sent a letter.....went "old school"......and hopefully this will get the issue addressed

 

Murray

Murray Willows
New member | Level 2

This has been sorted

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    Murray Willows New member | Level 2
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    Jay Dropbox Staff
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