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Hi. Last year a staff member in my organisation paid for her Dropbox account on my business credit card. She has since left the organisation without cancelling her account, so Dropbox has automatically billed my credit card for this year's account renewal. The email address linked to the account is now defunct as the person is no longer a staff member.
Can someone please tell me how to:
a) get a copy of this invoice, so I can reconcile my business credit card
b) CANCEL this account so that my credit card is not charged for future renewals. If it's not possible to cancel the account, the billing details must be changed so that my card details are removed.
I can provide the email address linked to the account, the no. of the credit card attached to the account, and the date and transaction ID for this year's invoice.
I've contacted Dropbox Support twice with no response. I know this situation is common so hoping someone here can advise me.
Hey @AlisonC! Hope it's OK to jump in.
In this case, we can log a new ticket for you instead and look into this further. The new ticket will be sent to the email address that's linked to your Community profile here.
Let me know if that's alright.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Thank you Nancy, that would be terrific. The email address you mention is correct. Many thanks.
You're all set, @AlisonC! Please check your email address when you get the chance, and reply back to me.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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