Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
We had a couple employees in our company open Dropbox accounts connected to our company card but now we can't pinpoint which account is using the company card to cancel it.
Hey @ABB HI, thanks for reaching out to us today.
If you'd like to identify which payment corresponds to which account, you can use our payment lookup tool.
It will let you know the email address associated with each payment, so it will be easy to figure out.
I hope this helps, but let me know if you need anything else!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hey @ABB HI, thanks for reaching out to us today.
If you'd like to identify which payment corresponds to which account, you can use our payment lookup tool.
It will let you know the email address associated with each payment, so it will be easy to figure out.
I hope this helps, but let me know if you need anything else!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Thank you! That helped solve who's account its with! I tried to get a receipt for the purchase but it said that the link is invalid. Could you help me get a receipt for it or do I need to go into the account?
Not a problem, @ABB HI, I'm glad it helped!
About the receipts, I would actually recommend reaching out to our support team directly.
If you're on a free account, you'll need to open a private browsing/incognito window on your browser and then go to this page.
From there, you should be able to provide the required info and submit your help request.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!