Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I need help figuring out how to cancel a subscription.
I ended up with two DropBox plans - one in my personal name and one under my business name. they're redundant and I forgot about the personal one.
This morning I was billed for it. I cannot for the life of my figure out how to cancel. Even the contact page doesn't work - I click past all the things I'm note trying to do, finally get to a fillable form, fill in all the fields, even the credit card it was billed to, and click submit...and nothing happens.
Please help. this is a large bill ($846) and I need to cancel this unused account and get that charge refunded.
The chatbot is useless. there is no phone number.
I tried exactly that three days ago and got no response. I just tried again.
Thanks @gwenpreston. Once you get the ticket ID, please send it along here as well.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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That did not work. I still have not received an email. PLEASE send an email to the address I provided in this chat.
Hi @gwenpreston, I just re-sent you an email, using not the email address you provided earlier, but the Community-linked email.
Due to privacy reasons, this is the only email address we can use. Can you check and make sure you reply back to me?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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this is crazy. Whatever email you have clearly doesn't work. I am not getting the emails.
Please offer another way to proceed, like a phone call or sending an email to the address I have provided here. I don't know why you can't use that, since I offered it freely
Hi again!
Due to security reasons, please note that we're unable to open a ticket for you and send it to a different email address than the one showing as linked to your Community profile here.
We can see that you’ve opened another ticket with our support team, though. Can you please open your email’s inbox once again, and check if you can see our agent’s reply?
Besides that, if you have another email address that you can directly access, you can log a new ticket from it instead (via our support page), and send us your ticket number, so that we can assign it to an agent.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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I am trying to cancel a Dropbox subscription account created by a member of my company team, which is no longer required. The indicated employee is no longer with the firm -- so I no longer have the email / password that might have been used to activate the account in the first place. I am being billed CAD18.07 every month, on the 11th of each month. I have tried identifying the profile for the account using the Dropbox ID tool on the website. I have input the 12-digit transaction number on my credit card statement, plus the last four digits on the card and the card expiration date, but those details don't seem to be recognized by the system. Strange and frustrating, as the charge is definitely being applied to the card in question. I want to cancel / downgrade the account but at this point I don't know how, unless I just flat-out cancel the credit card in question, which I'd rather not do but will if no other option presents itself. Can anyone suggest a mechanism to get the account details so that I can log in and downgrade or delete this Dropbox account subscription? Thank you in advance.
I'm having more or less exactly this same problem.... How did you resolve it? Any and all help most appreciated!
I would like to cancel my account but it is not possible. I have been charged monthly , but on my account, it says that i am on the basic plan which is free.
My credit card is charged every month ever since i joined , and now i do not want this service anymore. When i log into my account, it says that i am basic plan only which does not make sense if i have been paying CAD $17.91 every month. On the basic plan, i cannot even get support - yet i am not on the basic plan if i pay monthly ?
Sorry to see you're having trouble with this, @ggoldhawk and @aziahn.
I would suggest that you open a private browsing/incognito window on your browser and go to this page to submit a help request.
This way you can be assisted by our support team directly.
Once you submit the requests and receive your ticket numbers, please send them to us here, so we can locate the communications.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!