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Cannot Access Past Bills

Cannot Access Past Bills

mtsang
Explorer | Level 3

I find it incredibly rediculous that I cannot contact anyone to fix a billing issue, when this is a basic provision that I should have regardless of the tier I subscribe to. What does your long time loyal customer have to do to get some support (without upgrading then downgrading to get a human to support my basic billing issue)?

 

Thread in reverse chronological order:

 

Ticket #23342843: Dropbot Support Chat

Hi,

Your question has been received by our support team. We’ll get in touch soon with a solution or if we need more details.

--

Hi there, I’ve been paying a monthly amount For a very long time, but there are no invoices when I checked the billing section please assist ASAP. Thank you.

--

Thanks for reaching out to Dropbox support. Replies to this email are routed to an unmonitored inbox and will not be answered by our support team.

Your technical support options depend on what kind of account you have. To see the support options for your account, log in and go to https://dropbox.com/support.

In the meantime, why not check out our help centre...

 

11 Replies 11

mtsang
Explorer | Level 3
And for the record mentioned above, somebody said that they would contact me directly.

Walter
Dropbox Staff

Yes indeed @mtsang 

 

I've already sent you an email to investigate further. Have you not received it yet? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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