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Cannot access an old dropbox account - still being charged

Cannot access an old dropbox account - still being charged

Juliev22
Explorer | Level 3

Hello,

 

I have a paid account through a work email address that no longer exists. It charges my credit card on a monthly basis. I simply want to cancel the account and stop the charges. I am not able to sign in because it prompts me to enter a verification code that is sent to the email address that no longer exists. I am not able to reactivate this email address either to retrieve the password so I am stuck.

 

I am contacting now through another dropbox account with a different email and do not have the upgraded plan. How can I get assistance with deleting this old account and stopping the charges if I cannot gain access to the associated email? Thank you

10 Replies 10

Megan
Dropbox Staff

Hi @Juliev22, I did and responded back to you. :smiling_face_with_smiling_eyes:

 

Hi @chiamami, you've got an email! See you there! :envelope:


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Megan Dropbox Staff
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    chiamami New member | Level 2
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    Juliev22 Explorer | Level 3
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