Cannot cancel plan!

[sd222]

I CANNOT CANCEL my plan!!!!! Grrr. I've been at this for over an hour now. I was billed but when I follow the instructions they do not work on my PC or in the app - there is no "Plan" option on the app and no "Cancel" option on the PC.

I followed one link posted here in the community and a message popped up that said I do not have a current subscription.

Help, please!  Thank you!

[Lusil]

Hey @sd222, let's see what we can do here. 

If you don't see a cancel option for your subscription, it sounds like you're on a Basic (free) account. 

Could you check your Plan tab via the web and let me know what it shows?

Give me a shout with any updates, thanks!

[sd222]

Hi, yes, I followed your link and it says basic.  Isn't that free? There was a charge to my bank account of $19 something. I had the free trial but had done my best to cancel it though I never received a confirmation that it was canceled. I believe there should be no charge. Thanks!

[Lusil]

You are right, Basic accounts are free and you won't be charged. 

Since you mention that you were charged though, it sounds like you might have a second account. 

You can use our lookup tool to find the email address associated with the payment. 

Check it out, and let me know how it goes. 

[Syed78636262]

Hello

I want to change from business to basic plan.

But I'm not able to cancel the business plan

Not matter how many ever time I cancel the plan its not proceeding further.

Plesse advise.

[Megan]

Hey @Syed78636262, welcome to the Dropbox Community! 

Can you confirm that you tried canceling your plan using these steps?

If that's the case, I'd recommend trying again with a new browser or an incognito tab.

Keep me posted.

[Susan K]

I accidently purchased DropBox, I was retrieving photos from a gift from my children and now cannot cancel my subscription.

I followed the instructions to cancel via computer which is how I signed up  and the prompts do NOT show up as described!  This is extremely frustrating and time consuming!

Someone PLEASE help me!

Susan K

[Megan]

Hey @Susan K, thanks for joining our Community and happy Monday!

Can you please let me know what your account's plan tab is reporting at the moment? 

Also, how did you upgrade in the first place? Was it through our website or maybe via the app store on a mobile device?

Keep me posted!

[doctorjoel]

Have tried everything to cancel dropbox and can't.  HELP

[Rich]

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@doctorjoel wrote:

Have tried everything to cancel dropbox and can't.  HELP

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Are you trying to cancel a paid subscription/trial? If so, what plan does your Plan page say you're on.