cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Cannot join family account

Cannot join family account

haraanargya
Explorer | Level 3

Hello, i'm trying to join to a family account. But everytime i click the invitation link, it shows error like this
 
haraanargya_1-1645431454144.jpg
 

13 Replies 13

jremvik
New member | Level 2

I'm having the same issue. Tried using another email address and received an invitation to that one, but the same error came up...This is super frustrating. My husband and I have spent so much time on this, and Support isn't helping. 

Megan
Dropbox Staff
Hi @jremvik, let's see what we can find together on this! 

You mentioned that you've contacted Support already. In this case, can you send me your ticket number in question, so I can have a look and locate it in our system? 

Thanks a bunch!

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Masina
New member | Level 2

I am experiencing a similar issue and have spent an hour with BOT/Support trying to resolve.

 

Invites and reminders have been resent.

Different browsers have been tried.

Incognito browser logins have also been tried.

I can't find a support email address to get a ticket.

 

This is a waste of time in trying to resolve a simple request to join a family group.

 

Please help.

Thanks

 

Jay
Dropbox Staff

Hi @Masina, I'd recommend getting the Family manager to contact the support team directly from their account for the team to investigate this matter further.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?