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Cannot stop recurring payment

Cannot stop recurring payment

Pmbrigham
New member | Level 2

I am trying to cancel an account that I set up years ago. I no longer have access to the email so cannot cancel or access the account, but it keeps charging my PayPal account. PayPal is telling me to go through Dropbox. 

1 Reply 1

Rich
Super User II

@Pmbrigham wrote:

I am trying to cancel an account that I set up years ago. I no longer have access to the email so cannot cancel or access the account ...


You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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    Rich Super User II
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