Cannot upgrade for more storage

[Stefrod97]

So I bought the plus offer though my ipad because I wanted the 2T storage but it says an unknown error occurred and cannot upgrade. I went to my iTunes subscription and says I’m subscribed but the app tells me I cannot upgrade. Can someone help me please I need to access my files ASAP, thanks.

[Rich]

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@Stefrod97 wrote:

I went to my iTunes subscription and says I’m subscribed but the app tells me I cannot upgrade.

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Open the Dropbox app and tap Account, then tap the gear icon in the top-right. Scroll to the bottom and tap on Restore purchases.

[Stefrod97]

 I tried restoring my purchase but it didn’t work it said error domain error 409. 

[Megan]

Hi @Stefrod97, let's see what we can find on this! 

Have you upgraded the same account as the one you're using? Just checking to make sure you don't have two Dropbox accounts. 

Let me know more, and we'll take it from there.

[Stefrod97]

Hello @Megan! No I only have one Dropbox account and when I upgraded it, it told me to contact Dropbox support because error 409 ocurred. Then my iTunes account got charged and I didn’t get anything. I was going to try and purchase it again from my computer but I didn’t want to get charged again through PayPal. Thanks in advance. I also tried to restore my purchase but it continued to say error.

[Megan]

Hi @Stefrod97, how are you today? 

I just sent you an email in order for us to have a closer look into this. 

Reply back to me, and we'll take it from there. 

Cheers! 

[oftkor]

Greetings! I have a problem with the payment plan. So far everything has been successful. Now when I try to pay, I get a message - You cannot make this purchase.
At the same time, the card issuer reports that the payment attempt does not reach them at all. I need help.
Thanks in advance!

[Megan]

Hi @oftkor, let's see what we can find together on this one! 

How exactly do you try to pay on your end? I'm asking since the renewal of any Dropbox plan is automated, therefore you wouldn't need to do much on your end. 

Also, what does your plan page report?

Let me know more, and we'll take it from there. 

[oftkor]

Hi, @Megan 

https://i.imgur.com/3ixMQ62.png 
I enter the card details for the purchase here

https://i.imgur.com/lnUeI4w.png 

[Megan]

Hi @oftkor, I hope you're doing well!

Have you tried a different browser on your end, or an incognito mode? If not, can you give this a go?