Cant delete account while on a trial

[tj773]

Hello everyone,

My free trial expired and when I try to delete my account it says that “I have an active subscription in the App Store” but in the app store it says inactive. Also in my “plan” in the settings in Dropbox it shows my plan expired and I have the basic plan.

How do I go about this? Thanks in advance

[Jay]

Hi @tj773, thanks for messaging the Community!

Could you confirm that the trial has ended according to the payments page?

Could you attach a screenshot showing the plan type on this page?

This will help me to assist further!

[tj773]

im not sure why it says I was billed again when I clearly cancelled my free trial? @Jay 

[Hannah]

Sorry to jump in here, @tj773, and thanks for the screenshots.

So, from what I can see, your trial has indeed expired on Apple's end, but you still have the 2 TB of the Plus plan in your Dropbox account.

Usually, it takes a few days for the account to get completely downgraded and back to the 2 GB free plan.

I would suggest that you give it a couple more days and if you're still having an issue then, come back to us, to let us know.

[tj773]

Hi Hannah

It still hasn’t changed from the 2 TB

[Hannah]

Thanks for the update here, TJ!

Can you just try to follow the trial cancellation steps in this article once more, so we can confirm we didn't miss anything?

If that doesn't work, let me know.

[tj773]

I followed it. It still stays expired September 30th

[Hannah]

Thanks for checking again, TJ.

Can you take a look at the plan tab in your Dropbox account settings now, to see if you still have 2 TB or if you've been downgraded?