Cant upgrade

[Teaganjessicap]

I just purchased the plus package but it’s not upgrading to my account after I purchased it. Under my Apple subscriptions it says I have the account but when I go to upgrade on Dropbox app it doesn’t register so then I go to restore my purchase and it pops up with this error, “The operation couldn’t be completed. (NSURLErrorDo-main error 409.)

[Walter]

Hi @Teaganjessicap, sorry to hear you're having issues with this.

Could you please reboot your device and try to restore your purchase again?

If you still get the same error, please send us a screenshot so that we can have a visual too.

Thanks a bunch!

[Teaganjessicap]

Thanks
Ive had an email directly from support, and provided screenshots! Hopefully will be sorted shortly
Thanks for the response

[Walter]

Thanks for keeping me in the loop @Teaganjessicap

Let us know if you have any questions in the meantime. 

[Shotbytiller]

Hi, Ive purchased an upgrade of space on the dropbox app on iphone, but for some reason my storage hasn't upgraded. And everytime I try to upgrade it again, an error message pops up. I have the receipt from apple showing that I purchased it. Please help, thank you!

[Rich]

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@Shotbytiller wrote:
Ive purchased an upgrade of space on the dropbox app on iphone, but for some reason my storage hasn't upgraded.

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Go into Settings in the Dropbox app and Restore Purchases.

[lowcomm]

was a solution to this issue ever provided? if so what was the course of action? 

Thanks.

[Nancy]

Hi @lowcomm, and thanks for posting on the forum!

Did you, by any chance, also upgrade your Dropbox account via iTunes and it still shows as Basic? 

Let me know, and we can have a look together.