Change Billings information

[mboldaker]

I cannot find anywhere to change my billing information.  I go to the avatar, click on Settings, but there is nothing for payment or billing that I can find in order to change credit cards.

[Rich · Accepted solution]

---

@mboldaker wrote:

I cannot find anywhere to change my billing information.  I go to the avatar, click on Settings, but there is nothing for payment or billing that I can find in order to change credit cards.

---

Are you sure you've logged in to the correct account? If you're signed in to an account that has a paid subscription, it will have a Billing tab.

If you don't see the Billing tab, you're signed in to an account that likely doesn't have a paid subscription associated with it or, and I'm speculating this part, it's a subscription that was started in a mobile app store (Apple, Google, etc.) in which case it's that store that manages your billing information, and not Dropbox.

[mboldaker]

I'm embarrassed to say, that was it!!!  Thank you so much.  I have been trying to figure out several discrepancies since I got a new MacBook Air.

[Alex100]

Hello,

I need to change my billing country payment, from USA bank card to Europe  bank card .

In settings i cannot do that, change or add new card please help me to change my billing and country payment.

thanks

[Megan]

Hey @Alex100, I hope you're doing well! 

Feel free to have a look at Walter's reply right here. 

If you have any questions, I'd be happy to answer them!

[Alex100]

what to do ? Dropbox have  terrible support and nothing instruction what to do now? I cancel my old payment bank card. Need to add new with card and new currency.

[Alex100]

nothing help me this post

[Rich]

---

@Alex100 wrote:

what to do ? Dropbox have  terrible support and nothing instruction what to do now? I cancel my old payment bank card. Need to add new with card and new currency.

---

There's no way to change your billing country/currency on an active subscription. You need to downgrade your account and then re-subscribe with the new payment method. Refer to the post that Lori linked to above. It has the information you need.

[tkent1172]

I can't update my billing information because I don't see a "billing" tab. If I cant update my billing, I need to cancel the account. I did not open my account with ggogle or apple

[Jay]

Hi @tkent1172, if you're not seeing a billing tab, then it means that you're not currently on a paid plan.

What plan do you see according to this page?