Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hello I have trouble to change my credit card informations.
How can I fix it ?
Thanks in advance.
Regards
In that case, you'll just need to upgrade to the plan you like anew @Walter
You can do it from our plans page directly.
I hope this helps!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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More info : I can't change anything and it said "Contact support"
Hi there @Cecilious, sorry to hear about this.
Could you send us a screenshot of the exact error you're getting so that we can have a visual too?
Also, what plan are you on at the moment?
Keep us posted!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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I had a 2Tb plan but I was late to pay the bill and now I have no plan or at least the basic plan.
In that case, you'll just need to upgrade to the plan you like anew @Walter
You can do it from our plans page directly.
I hope this helps!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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OK. Thank you.
Regards
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!