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Re: Change credit card informations

Change credit card informations

Cecilious
New member | Level 2
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Hello I have trouble to change my credit card informations.

How can I fix it ?


Thanks in advance.


Regards

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
Go to solution

In that case, you'll just need to upgrade to the plan you like anew @Walter 

 

You can do it from our plans page directly.

 

I hope this helps!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

5 Replies 5

Cecilious
New member | Level 2
Go to solution

More info : I can't change anything and it said "Contact support"

Walter
Dropbox Staff
Go to solution

Hi there @Cecilious, sorry to hear about this.

 

Could you send us a screenshot of the exact error you're getting so that we can have a visual too?

 

Also, what plan are you on at the moment?

 

Keep us posted!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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Cecilious
New member | Level 2
Go to solution

I had a 2Tb plan but I was late to pay the bill and now I have no plan or at least the basic plan.

Walter
Dropbox Staff
Go to solution

In that case, you'll just need to upgrade to the plan you like anew @Walter 

 

You can do it from our plans page directly.

 

I hope this helps!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Cecilious
New member | Level 2
Go to solution

OK. Thank you.

Regards

Need more support?