Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hello!
I’ve had my Dropbox account through apple subscription, but I’d like to change it to a CC externally of apple. Is this possible at all please?
Many thanks!
Stu
Hi from me as well, @nractive! Can you send me a screenshot of the plan you see here?
As for opening a support ticket, did you try to do so by opening another browser on which you’re currently not signed into Dropbox?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi Nancy
thank you for trying to help also, she opened a new window without signing in and it takes me to the chat and when i ask questions it gives me the same answer which doesn't help, I would really love to speak to a real person, this is affecting my business, keeps telling me I have an external account and drobox can't help, I have fully cancelled and membership has completing expired. never had where a company doesn't want to take your money ![]()
No worries @nractive!
I just opened a ticket on my end for you.
I'll see you there, cheers!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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