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Change from Apple Subscription to direct Dropbox plan

Change from Apple Subscription to direct Dropbox plan

stuartpriceuk
Explorer | Level 3

Hello!

I’ve had my Dropbox account through apple subscription, but I’d like to change it to a CC externally of apple. Is this possible at all please?

Many thanks!

Stu

22 Replies 22

Nancy
Dropbox Staff

Hi from me as well, @nractive! Can you send me a screenshot of the plan you see here? 

 

As for opening a support ticket, did you try to do so by opening another browser on which you’re currently not signed into Dropbox?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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nractive
Explorer | Level 3

Hi Nancy

 

thank you for trying to help also, she opened a new window without signing in and it takes me to the chat and when i ask questions it gives me the same answer which doesn't help, I would really love to speak to a real person, this is affecting my business, keeps telling me I have an external account and drobox can't help, I have fully cancelled and membership has completing expired. never had where a company doesn't want to take your money :beaming_face_with_smiling_eyes:

 

Screenshot (846).png

Megan
Dropbox Staff

No worries @nractive!

 

I just opened a ticket on my end for you. 

 

I'll see you there, cheers!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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    Megan Dropbox Staff
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    nractive Explorer | Level 3
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    Nancy Dropbox Staff
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