Change the email associated with my account or end a subscription and trasfer it to another email?

[Mitchell Forrester]

Hi I set up a drop box account and now realise that for work they want to use a different email.

How do I transfer to another email for my account or transfer to start up an account with with the right email?

Kindest regards,

M

[Walter]

Hey @Mitchell Forrester, thanks for using Dropbox and welcome to the Community!

I'm afraid that there's no way to transfer a subscription from a Dropbox account to another, but there is a way to have the subscription quota associated with the email in question. 

If you would like to change the email address of the account associated with the subscription to another existing Dropbox account, you will need to merge the two accounts and then change the email address for both accounts.

After you have completed the merge process, you can change the email address associated with your Plus or Professional account by completing the following process:

Please note that you will need to use a third placeholder email address in order to complete this process.

1. Log out of the account you are currently on.
2. Log into your paid Dropbox Plus or Dropbox Professional account.
3. Access this link: https://www.dropbox.com/account
4. Click "Change email" and switch the email address associated with this account to your placeholder email address.
5. Log out of Dropbox and log back in with your Basic account.
6. Access the same link as before: https://www.dropbox.com/account
7. Click "Change email" and switch the email address to what you use for your paid Dropbox Plus or Dropbox Professional account.
8. Log back into your placeholder account
9. Access https://www.dropbox.com/account
10. Change the email address to what you use for your Basic account.

This will successfully change the email address associated with your Plus or Professional account to the email address you use for your Basic account.

I hope this helps!