Charge on CC - DropboxIncCADCardsPro

[Lindsaymorganfry]

Hey there - anyone else ever receive a random charge on the CC with the name listed in the Subject line here - DropboxIncCADCardsPro ?  There is no transit # and I do not have a personal or business accout with Dropbox. It's $155 Charge! And there is no account other than my basic accout, that I have with DB.

Please help!

[Lusil]

Hi there @Lindsaymorganfry, thanks for checking in with us on the Dropbox Community!

It sounds like a notification of a charge from your bank, however, you can submit a Help Request here via an incognito window to have a better look into this. 

Let me know if you have any other questions. Thanks!

[Lindsaymorganfry]

Hey Lusil - thanks for responding. When I click on the incognito link - it just takes me to the page where I can ask a Bot a generic question or post on a forum like this.

Is there anyone actually available to help me?

Can email work? 

Sorry - this process is not easy to get hold of someone actually at DB. The charge is from Dropbox for $155.88. I will call Visa and let them know this is a bogus charge.

[Lindsaymorganfry]

Hi Lusil - following up on our exchange from yesterday - is there anyone who can help me? Is this a fraudulent charge on my credit card? 

[Lusil]

In general, your technical support options depend on the account that you have and you can see your support options by going to dropbox.com/support. 

However, you can submit a Help Request regarding your billing issue from an incognito window (without signing in). 

Let me know how it goes, @Lindsaymorganfry.