Charged 3 Times for Subscription

[Jwb2178]

I was charged three times for the plus monthly plan, but it was never added to my account and I can’t contact support because it keeps saying I don’t have a paid plan, even though I was charged $13, 3 times.

[Jay]

Hi @Jwb2178, thanks for bringing this to our attention.

It shouldn't be possible to be charged more than once for the same Dropbox account, unless you somehow upgraded your plan twice.

Do you see any payments on this page? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?

This will help me to assist further!

[Jwb2178]

It was ITunes

[Nancy]

Hi from me as well, @Jwb2178. 

Can you please follow these steps and let me know if you can see your active subscription after that?