Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I have two CC charges for the same dropbox renewal. I would like to cancel this dropbox account and get a refund for both charges.
Hey @Jeremiah McGee, thanks for reaching out to our Community.
It would be really unusual to have two charges for the same Dropbox account, so would you mind confirming the email address attached to the charges?
To do this, you can use our payment lookup tool. Does it point to the same address?
And do you have access to this Dropbox account (or accounts)?
Let me know what you find and we'll go from there.
Hmm, this is odd indeed.
Can we reach out to you via email, so we can have a better look into this?
I just emailed you, so make sure to get back to me, when you get a chance.
The email was sent to the address associated with the Dropbox account you're reaching out from.
You should be able to see which email address that is, here.
Hey Jeremiah; thanks for letting us know and sorry for jumping in.
Due to security reasons, we can only send a message to the email address that’s linked to your Community profile.
Since you don’t have access to it, I’d like you to open another browser on your computer, open a support ticket on your end instead via this link and insert the email address that you can currently access. Once you receive your ticket number, please send it to me.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!