Charged Twice for an account that I want to cancel

[Jeremiah McGee]

I have two CC charges for the same dropbox renewal.  I would like to cancel this dropbox account and get a refund for both charges.

[Hannah]

Hey @Jeremiah McGee, thanks for reaching out to our Community.

It would be really unusual to have two charges for the same Dropbox account, so would you mind confirming the email address attached to the charges?

To do this, you can use our payment lookup tool. Does it point to the same address?

And do you have access to this Dropbox account (or accounts)?

Let me know what you find and we'll go from there.

[Jeremiah McGee]

Yes.  I used the lookup tool and it shows both charges ($119.88) are for the account for [removed per the Dropbox Community Guidelines].  I do not have access to this account and it is not needed anymore.  I have attached a picture of the CC charges below.  Please advise.

[Hannah]

Hmm, this is odd indeed.

Can we reach out to you via email, so we can have a better look into this?

[Jeremiah McGee]

Yes.  The email you can reach me at is [removed per the Dropbox Community Guidelines]

[Hannah]

Thanks, Jeremiah!

I just emailed you, so make sure to get back to me, when you get a chance.

Thanks!

[Jeremiah McGee]

I did not receive an email.  Did you send it to [removed per the Dropbox Community Guidelines]?

[Hannah]

The email was sent to the address associated with the Dropbox account you're reaching out from.

You should be able to see which email address that is, here.

[Jeremiah McGee]

That email address is no longer active.  Please email my new address. [removed per Community Guidelines]

[Nancy]

Hey Jeremiah; thanks for letting us know and sorry for jumping in. 

Due to security reasons, we can only send a message to the email address that’s linked to your Community profile. 

Since you don’t have access to it, I’d like you to open another browser on your computer, open a support ticket on your end instead via this link and insert the email address that you can currently access. Once you receive your ticket number, please send it to me. 

Thanks!