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Charged for 30 day free trial

Charged for 30 day free trial

JRB1968
Explorer | Level 4

I canceled (within a day) my order 30 day free trial and was charged for it.

I made the purchase and cancelation through the Google play store. The help suggestion to go through Google play doesn't work - since I've already canceled. It only gives me the option to resubscribe, not ask for a refund.

Any help is greatly appreciated. Can customer support email me (so I don't have to keep coming back here). Thanks!

5 Replies 5

Mark
Super User II

Is it the Google Play store that charged you @JRB1968 ?


 


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JRB1968
Explorer | Level 4
@Mark Yes

Nancy
Dropbox Staff

Hi from me as well, @JRB1968

 

If you haven’t done so already, can you please open a support ticket via this page, and send me your ticket number? This way, I can assign your case to a support agent.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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JRB1968
Explorer | Level 4
@Nancy - I finally figured out how to request a refund through Google play, where I made the purchase. (I purchased through the android app, which auto processed it through Google play).

I'll see if they process my refund. Thanks!

Nancy
Dropbox Staff

Glad to hear you were able to figure it out.

 

If you need something else, let me know!


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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    Nancy Dropbox Staff
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    JRB1968 Explorer | Level 4
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    Mark Super User II
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