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Charged for 30 day free trial

Charged for 30 day free trial

JRB1968
Explorer | Level 4
‎02-22-2023 03:38 AM

I canceled (within a day) my order 30 day free trial and was charged for it.

I made the purchase and cancelation through the Google play store. The help suggestion to go through Google play doesn't work - since I've already canceled. It only gives me the option to resubscribe, not ask for a refund.

Any help is greatly appreciated. Can customer support email me (so I don't have to keep coming back here). Thanks!

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Mark
Super User II
‎02-22-2023 04:28 AM

Is it the Google Play store that charged you @JRB1968 ?


 


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JRB1968
Explorer | Level 4
‎02-22-2023 04:31 AM
@Mark Yes
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Nancy
Dropbox Staff
‎02-22-2023 04:35 AM

Hi from me as well, @JRB1968! 

 

If you haven’t done so already, can you please open a support ticket via this page, and send me your ticket number? This way, I can assign your case to a support agent.

Nancy
Community Moderator @ Dropbox
dropbox.com/support


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JRB1968
Explorer | Level 4
‎02-22-2023 04:38 AM
@Nancy - I finally figured out how to request a refund through Google play, where I made the purchase. (I purchased through the android app, which auto processed it through Google play).

I'll see if they process my refund. Thanks!
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Nancy
Dropbox Staff
‎02-22-2023 06:32 AM

Glad to hear you were able to figure it out.

 

If you need something else, let me know!

Nancy
Community Moderator @ Dropbox
dropbox.com/support


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    Nancy Dropbox Staff
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    JRB1968 Explorer | Level 4
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    Mark Super User II
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