Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hey,
I seem to have been charged £95.88 for no reason.
I previously had an account on a monthly subscription but stopped it last September, but just got a message from PayPal to say i have been charged £95.88.
I have tried to use the transaction checker but as it went through PayPal i don't have the 12 digit code (payment hasn't clear with the bank yet so not sure if il get one when it does.)
Can anyone advise on how to get my money back, or a direct contact rather than a bot...
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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I have been charged £95.88 and I am not sure of the reason.
the amount is too much.
Hey @mar_nouruzi!
By the amount, it seems like you’ve been billed for a yearly Plus plan. However, just to double check this on your end, you can take a look at your bank statement.
If there’s a 12-digit transaction ID linked to your Dropbox charges, you can insert it here and see more details on the subscription you’ve been charged for.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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I didn't ask for a dropbox plus package.
what can I do if I want to challenge this?
thank you
Hi @mar_nouruzi, you can always contact our Support, in order to help you cancel your plan, and any charges if that's applicable.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!