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Charged in Error

Charged in Error

ivorhession
Explorer | Level 3

Hey,

 

I seem to have been charged £95.88 for no reason.

 

I previously had an account on a monthly subscription but stopped it last September, but just got a message from PayPal to say i have been charged £95.88.  

I have tried to use the transaction checker but as it went through PayPal i don't have the 12 digit code (payment hasn't clear with the bank yet so not sure if il get one when it does.)

 

Can anyone advise on how to get my money back, or a direct contact rather than a bot... 

14 Replies 14

Hannah
Dropbox Staff
Apologies for the misunderstanding, Ivor and thanks for replying back to me!

I've just sent you an email, so we can investigate together. :slightly_smiling_face:

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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mar_nouruzi
New member | Level 2

I have been charged £95.88 and I am not sure of the reason.  

the amount is too much.  

Nancy
Dropbox Staff

Hey @mar_nouruzi!

 

By the amount, it seems like you’ve been billed for a yearly Plus plan. However, just to double check this on your end, you can take a look at your bank statement. 

 

If there’s a 12-digit transaction ID linked to your Dropbox charges, you can insert it here and see more details on the subscription you’ve been charged for.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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mar_nouruzi
New member | Level 2

I didn't ask for a dropbox plus package.   

what can I do if I want to challenge this?  

thank you

Megan
Dropbox Staff

Hi @mar_nouruzi, you can always contact our Support, in order to help you cancel your plan, and any charges if that's applicable. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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