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Charged twice for one account

Charged twice for one account

Nickybubbles
New member | Level 2

In the interest of keeping things fresh I thought I would start a new thread here. I have an account linked to my gmail account that has 2TB storage and it's great as I can store all of my music/pics. (i also have a basic account linked to another email address that I do not use).

 

However, since around December (?) i've noticed that im being charged twice for the same upgraded account. Payments are taken on the 19th and 22nd of the month or thereabouts. to add confusion, they're being taken through different payment platforms.  Could someone please assist?  

14 Replies 14

VS4567
Explorer | Level 3

Hi Walter,

 

Thank you for your response. Could I please request a member of the dropbox team to contact me via email to sort this query once and for all?

 

I am having trouble connecting via the form in the above link. It would be greatly appreciated if you could get back to me as I am owed a £80 refund for being charged twice and I have also been without access to my dropbox account for the majority of the last year, despite already having paid for it. Thanks, Vanessa 

VS4567
Explorer | Level 3

Hi Megan, 

 

Hope you are well.

 

Are you able to please get in touch with the email on my account to resolve this asap?

 

Many thanks in advance,

Vanessa

Jay
Dropbox Staff

Hi @VS4567, as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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VS4567
Explorer | Level 3

Hi Jay,

 

As previously mentioned, I'd like a member of the Dropbox support team to get in contact with me directly by email to sort this issue urgently as it has caused a lot of inconvenience across the last year and I am out of pocket by £80. 

 

Please get back to me on this,

 

Thank you,

Vanessa 

Nancy
Dropbox Staff

Hi from me as well, Vanessa. Can you access the email address showing on this page? If yes, I can log a ticket for you in our system, and we’ll take it from there.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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