Client not able to pay via invoice on mobile safari?

jgabel · ‎02-03-2023

Client not able to pay via invoice on mobile safari? I copied and pasted the link to the invoice and even sent via email and still can't access. Thanks in advance!

Mark · ‎02-03-2023

Why? What happens?

We need more info here I'm afraid

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jgabel · ‎02-03-2023

I send the invoice link to them via email or text and the invoice only shows the button to pay on desktop or laptop, not on mobile.

jgabel · ‎02-03-2023

Hannah · ‎02-06-2023

Hey @jgabel, thanks for reaching out to the Dropbox Community.

Are you currently on a free account and are trying to upgrade? If so, which plan are you trying to upgrade to?

And can you please clarify which payment method you're trying to use?

Also, when you say that you emailed a link to the invoice, can you please clarify where you sent that email?

Thanks.

Hannah
Community Moderator @ Dropbox
dropbox.com/support

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Client not able to pay via invoice on mobile safari?

Client not able to pay via invoice on mobile safari?

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