I have been using the PLUS version of Dropbox for many years, but from 11 August 2022 at 10 am the system no longer works for me. I have no access to my account and I was logged out from every connected devices. I've tried the recovery password, but I received no email (neither in the spam folder) to reset the password. I've already contacted the support multiple times, but nothing happens, no reply from them!
I'm writing this post from another Dropbox account of mine, since I cannot request assistance from my principle account, because I cannot log in. Dropbox insists that I have to request assistance from my account, but I cannot, because they deleted my account...
Some time ago I created another Family account from which I asked for assistance but no possibility there is no way to solve.
The only strange thing that happened is that Dropbox sent me a refund of 69.30 € on the same day not requested by me. But if they send me a refund, it means I've paid. So why are you killing my account and my data?
Has this ever happened to any of you? Do you know how to fix it or how to talk directly to support? Opening support tickets doesn't work.
I ask for help from those who know some other way to contact these guys.
I do not express my disappointment publicly but you can imagine.
I offer a lunch to those who help me.
Thank you
