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Delete an account of of former employee

Delete an account of of former employee

HMBGL
New member | Level 2

We have an ex-employee who signed up for a pro dropbox account with our company credit card. We no longer have contact with the employee or have the account password. It is showing up on our credit card bills. How can we cancel this account?

1 Reply 1

Rich
Super User II

@HMBGL wrote:

We have an ex-employee who signed up for a pro dropbox account with our company credit card.  ... How can we cancel this account?


You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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    Rich Super User II
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