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Delete my Dropbox account that is charged to my bank account

Delete my Dropbox account that is charged to my bank account

jde4
New member | Level 2

Dropbox charges my bank account and I want to delete my Dropbox account since I signed up with an email address that is dead and I have not used this Dropbox for years. I want to cancel the charges. It is easy to sign up for Dropbox but you can never cancel the account! I need help. 

1 Reply 1

Rich
Super User II

@jde4 wrote:

Dropbox charges my bank account and I want to delete my Dropbox account ... I want to cancel the charges.


Are you still able to sign in to the Dropbox account? If so, you can cancel your subscription easily from your Plan page. If you're not able to sign in you'll need to contact Support directly.

 

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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    Rich Super User II
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