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Re: Did I receive an inaccurate quota warning?

Did I receive an inaccurate quota warning?

Boon474
Explorer | Level 3
Go to solution

Hi there,

I have a free Dropbox account and has just receive this message:

Boon474_0-1655967896039.png

 

But the account is way below the limit:

Boon474_1-1655967942344.png

 

Can I ignore the warning? Don't want to be cancelled.

 

Many thanks, boon474.

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
Go to solution

Hey @Boon474, thanks for letting us know about this. 

 

Can you just double check if you see the same email address in your account settings, as the one that this email went to?

 

If they're two different addresses, it would seem that you have two different Dropbox accounts.

 

Let me know what you find!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

2 Replies 2

Hannah
Dropbox Staff
Go to solution

Hey @Boon474, thanks for letting us know about this. 

 

Can you just double check if you see the same email address in your account settings, as the one that this email went to?

 

If they're two different addresses, it would seem that you have two different Dropbox accounts.

 

Let me know what you find!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Boon474
Explorer | Level 3
Go to solution

Hi there,

 

Thank you so much for this reply. You're right. It's not my account. It belongs to my wife and I was sharing the email account with her and got confused. I've helped her sort it out now. All good.

 

Need more support?