cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Don't have money in my bank account. How long before automatic downgrade?

Don't have money in my bank account. How long before automatic downgrade?

Ezereth
New member | Level 2
So.. I got an email, that they could't charge because i don't have enough money and they will downgrade my account if i don't update billing info. How long before it's gonna happen. I'll have money in like two days.
1 Accepted Solution

Accepted Solutions

Rich
Super User II

@Ezereth wrote:
... i don't have enough money and they will downgrade my account if i don't update billing info. How long before it's gonna happen.

I believe they'll attempt the charge a couple of times before downgrading you. Nothing to worry about though. Even if your account is downgraded, you can just resubscribe again. Nothing will happen to your files. If you end up over your quota as a result of being downgraded, you just won't be able to sync until you upgrade again or get below your new quota.

View solution in original post

2 Replies 2

Rich
Super User II

@Ezereth wrote:
... i don't have enough money and they will downgrade my account if i don't update billing info. How long before it's gonna happen.

I believe they'll attempt the charge a couple of times before downgrading you. Nothing to worry about though. Even if your account is downgraded, you can just resubscribe again. Nothing will happen to your files. If you end up over your quota as a result of being downgraded, you just won't be able to sync until you upgrade again or get below your new quota.

Ezereth
New member | Level 2
Good to know. Thanks for the reply!
Need more support?