Double billed through Dropbox and Google Play

[deetrouble1]

Im being billed for Dropbox Plus both through Dropbox and through Google.  Each blames the other.  Ive been trying to get resolved for months.  Ive sent screen pics of transactions etc.  Please help.  $11.99 may not seem like much but adds up. Tired of being treated like Im an idiot by both companies. I have 1 account only.  Thank you

[Hannah]

Hey @deetrouble1, thanks for bringing this to our attention.

Since it sounds like you've already contacted our support team about this, can you send me the ticket number for your communication, so I can investigate?

Thanks.

[deetrouble1]

Hi thank you its 18798787.  I have more that I can give you re info should you need.

[Megan]

Hey @deetrouble1, thanks for the ticket number reference.

I was able to locate your ticket number, and I can see that an agent reached out to you on Thursday, but you never got back to him. Can you check if you received his message? 

[deetrouble1]

I did get back to him.  Ill see if I can attach email or screen shot it or something.  I found that there are several people who have had same issue at about same time period.  With same results... double billed and no refund or explanation.  

[deetrouble1]

[Hannah]

Hey @deetrouble1, thanks for the screenshots.

This looks like your communication with Google. Did you also get back to the agent that replied to your Dropbox Support ticket?

[deetrouble1]

I will be getting back to you later today... we had a death in the family

[Hannah]

Oh, of course.. I'm really sorry to hear that. My deepest condolences.

Take as much time as you need, the thread will remain open for you.

[deetrouble1]

Megan,

Looks like I was wrong... my responses were to Google and I missed replying to Everett.  However, Id still like to have my issue addressed.  I understand that the issue of double billing started awhile ago, but I did try to resolve with both Google and yourselves.  I gave up for a bit out of frustration as nobody could seem to help.

Please tell me what you may need and I will give it to you.  I only have had 1 account.   I believe I deserve a refund for more than just 1 month.  Six months is a fair compromise in my mind.  Please advise as to what youd need from me.