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Double charge through Dropbox & PayPal too.

Double charge through Dropbox & PayPal too.

Sarah Stollman
New member | Level 2

Has anyone else out there been double charge by Dropbox? Once through the website and once through Paypal which doesn't show as a payment on the account! As I have a basic account now - the support email won't even look at my query. I have cancelled all now. Outrageous!

15 Replies 15

Jay
Dropbox Staff

HI @ajonathanpalmer, you would need to use an incognito or private browsing window on your browser, while you're not signed into any account, and then access this link.

 

If you choose 'Other' and then put in an email address that you can access, followed by your billing info, then the appropriate team can help out.


 


Jay
Community Moderator @ Dropbox
dropbox.com/support


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ajonathanpalmer
Explorer | Level 4

What billing info?

Hannah
Dropbox Staff

Hey @ajonathanpalmer, if you follow Jay's steps, you should be prompted to fill out a form regarding your request and that form will require some info from you.

 

Once you provide that info and submit the request, you should receive a ticket number in your inbox.

 

Let me know if you still have trouble.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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ajonathanpalmer
Explorer | Level 4

Yes, I understand. But Jay's steps do not lead me to be prompted to fill out a form regarding my request.

ajonathanpalmer
Explorer | Level 4

Ok, I 'switched it off and on again' and now I have a ticket number. Ticket #23629930

Hannah
Dropbox Staff

Thanks for the ticket number, Jonathan!

 

I can see that a member of our team already reached out to you, and I raised the priority of your ticket, so make sure to keep an eye on the email chain for any updates.

 

If you need anything else, let us know!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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    Hannah Dropbox Staff
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    ajonathanpalmer Explorer | Level 4
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