Download content and Close deceased user's account

[jselkow]

I am trying to download and close my mother's dropbox account. I have access to it and Im not sure how to download everything. Her free account is full and I keep getting instructions to upgrade.  I dont want to upgrade. I just want to make sure I've saved everything from it. I am unable to reach a live person

[Hannah]

Hey @jselkow, thanks for reaching out to the Dropbox Community.

I'm so sorry for your loss..

You'll find the steps on how to download the files from the account here.

And you can see how you can later delete the account here.

Let me know if you still have any questions.