cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Community
English
Announcements
Want to make sure we keep you updated on the ideas that other users have shared here on the Community? Us too! Check them out over here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1
Ask
2
Reply and help

Dropbox Family Subscription From Apple App Store

Labels:

Dropbox Family Subscription From Apple App Store

kjfoster93
New member | Level 2
‎12-25-2020 11:16 PM

How long does it typically take for subscription changes made via the Apple App Store to take effect? I switched from a Pro to a Family account a day ago, and yet the change isn't reflected on the website when I check under the "plan" tab.

Labels:
  • 0 Likes
  • 1 Replies
  • 344 Views
0 Likes
Reply
1 Reply 1

Re: Dropbox Family Subscription From Apple App Store

Mark
Super User II
‎12-26-2020 09:39 AM

I'm 99.9% sure you cannot do family plans via the App store. 

 

You need to do so online here by following: https://help.dropbox.com/accounts-billing/plans-upgrades/dropbox-family-faqs

 

Edit: yes you cannot use mobile devices to get Family Plan. You need to cancel that plan and rejoin via the website: https://help.dropbox.com/accounts-billing/plans-upgrades/troubleshoot-family-plan


 


:penguin: - :penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

0 Likes
Reply
Who's talking

Top contributors to this post

  • User avatar
    Mark Super User II
What do Dropbox user levels mean?
Need more support?