Dropbox India - Renewal Failed

[Bhaskar Agastya]

Hello,

I am trying to renew and upgrade my Subscription but renewal efforts are continuously failing for the past 1 months. Need help immediately.

Thanks, Bhaskar

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[Jay]

Hi @Bhaskar Agastya, thanks for bringing this to our attention.

What error are you getting when trying to upgrade?

Are you upgrading via the Dropbox site directly, or via the mobile app?

This will help me to assist further!

[Bhaskar Agastya]

Hello, I chat with the support and got the first issues resolved - Renewal. Now I need to upgrade to Professional. Can you help me with that. I am getting an error message as attached.

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[Jay]

Have you tried chatting to the support team asking for assistance in upgrading to a Dropbox Professional plan?

[Bhaskar Agastya]

I did chat with the support team. They said to "have escalated my case to specialized team. They would review it carefully and get back"

Please let me know if you need anything else. Cheers!

[Megan]

Hi @Bhaskar Agastya, feel free to send me your ticket number, so I can locate it on our system.

[Bhaskar Agastya]

Here it is… 17879556

[Jay]

Thanks for the ticket ID. I can see that it was forwarded to a specialist team, who will be able to assist you in more detail on their end.