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Dropbox Plus subscription does not show up on Google Play.

Dropbox Plus subscription does not show up on Google Play.

Locura53
Explorer | Level 3

Hello, Dropbox Forums.

I recently began a 30-day free trial of Dropbox Plus, but when searching for a means to cancel just in case, Google Play gave me a strange result. 

When following the typical steps to cancel Dropbox Plus from the Android app, once redirected to Google Play it reads:
"We couldn't find your subscription.

Make sure you're signed into the right account (Note: I am) and check the list of your current subscriptions (It doesn't show up here)."
Has any other Android user ran into this problem? Does it eventually go away, or is this a dire issue? I'd rather not get billed for something if I don't end up feeling the need for it.

 

Thanks,

Locura

37 Replies 37

Keltrin
Explorer | Level 3
I already tried all of that but it didn't work, I also sent in a email to dropbox for a refund and it's been two days of nothing..

Hannah
Dropbox Staff

Hey @Keltrin, sorry to hear about this.

 

Can you give me the ticket number of the email you sent? 


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Ruth17
Explorer | Level 3

Someone from Dropbox please help - I have the same problem.

All I want to do is cancel my trial but the app directs me to Google Play, where the subscription does not appear.

Nancy
Dropbox Staff

@Ruth17, we can go ahead and log a ticket for you to this email address. Let me know if that’s OK.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Ruth17
Explorer | Level 3
Yes please

Jay
Dropbox Staff

Hi @Ruth17, I've sent you an email, please could you reply to my message when you get a chance?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Boredcol
New member | Level 2
Hi
I have the exact same problem.
Has this been resolved??.
Thanks
Colin.

Boredcol
New member | Level 2
I figured it out.
Even though I was clicking the email link to manage my subscription, the link was actually taking me a different Google account.
When I changed my Google account to the correct one, my DB subscription was there to cancel.
Phew.
Good luck
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Top contributors to this post

  • User avatar
    Boredcol New member | Level 2
  • User avatar
    Jay Dropbox Staff
  • User avatar
    Ruth17 Explorer | Level 3
  • User avatar
    Nancy Dropbox Staff
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