Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hello, Dropbox Forums.
I recently began a 30-day free trial of Dropbox Plus, but when searching for a means to cancel just in case, Google Play gave me a strange result.
When following the typical steps to cancel Dropbox Plus from the Android app, once redirected to Google Play it reads:
"We couldn't find your subscription.
Make sure you're signed into the right account (Note: I am) and check the list of your current subscriptions (It doesn't show up here)."
Has any other Android user ran into this problem? Does it eventually go away, or is this a dire issue? I'd rather not get billed for something if I don't end up feeling the need for it.
Thanks,
Locura
Hey @Keltrin, sorry to hear about this.
Can you give me the ticket number of the email you sent?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Someone from Dropbox please help - I have the same problem.
All I want to do is cancel my trial but the app directs me to Google Play, where the subscription does not appear.
@Ruth17, we can go ahead and log a ticket for you to this email address. Let me know if that’s OK.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi @Ruth17, I've sent you an email, please could you reply to my message when you get a chance?
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!