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Dropbox Replay Add-on still asks me to upgrade, since I've reached the limit.

Dropbox Replay Add-on still asks me to upgrade, since I've reached the limit.

RobinDMSTS
New member | Level 2

Hello! Another dropbox user paid for the Add-on Dropbox Replay and put it on my account so I could upload unlimited files.

This worked.. but after an hour suddenly i got the 'Upgrade now/Limit of 4 files reached' Popup..

 

Any help?

 

6 Replies 6

Megan
Dropbox Staff

Hi @RobinDMSTS, let's jump right into this! 

 

Would you mind clarifying the subscription you're currently using? 

 

Feel free to also send me a screenshot of the error message you get on your end, in order for me to have a visual too. 

 

Keep me posted, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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RobinDMSTS
New member | Level 2

Hi Megan! 

--

" Dropbox Advanced

You’re a member of ... Dropbox account. "

So I don't have the Advanced, I have nothing, no subscription.

Team admin has it.


Myself, I do not have a subscription. But I'm member of a Dropbox Advanced account,

the owner of that Dropbox Advanced account has paid for the Replay Add On for me.

I inserted screenshots from the error messages!
Thank you for the quick responseScreenshot 2024-06-06 at 19.04.54.pngScreenshot 2024-06-06 at 18.33.36.pngScreenshot 2024-06-06 at 18.24.23.png

Megan
Dropbox Staff

Hey @RobinDMSTS, thank you for the fast reply! 

 

Based on the info you've provided it seems that either the add-on was added from the team admin to a different member, or that it wasn't added at all.

 

Would you mind asking your team admin to double check? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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RobinDMSTS
New member | Level 2

Hi Megan, My team admin def. did add the add-on, paid for it. As I wouldn't be able to drop more than 4 videos at once if he hadn't. I even got the pop-up window saying "You've acquired Replay.. Learn about.." It was after an hour or so it randomly reset and kept me from adding more videos, now I've got the pop-ups i sent you in the post above.

 

So there almost seems no other way then this to be a bug..

Again, my team admin did provide the add-on for me, not a different member.

As a staff member, do you have any Helpful tips&tricks or something you recommend I could do?

Thank you.

 

RobinDMSTS
New member | Level 2

Welcome email i've got when the Add On was bought for me:

Screenshot 2024-06-07 at 09.32.50.pngWhat are the requirements for a dropbox user to be able to keep using Replay Add-On?

Do I need a Dropbox advanced/premium account, anything? Again, I have no subscriptions..

 

 

 

Hannah
Dropbox Staff

Hey @RobinDMSTS, thanks for posting your query!

 

Currently, the Dropbox Replay add-on is available to our paid plan holders.

 

You can read more about it here.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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