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Dropbox fails to restore Plus after making appstore payment

Dropbox fails to restore Plus after making appstore payment

pmcneil
New member | Level 2
My dropbox plus is billed automatically through the app store . So a credit card on file expires , payment failed , a dot or two later i get notified my storage is cut back to the free plan . So i go into my wallet and update my credit card info and drop box charges 10.51 what it always does . but my plus is not restored . i’m locked from doing anything because of course i’m over the storage limit . i contact apple support end they confirm the payment went through .
How do i get my plus restored ? dropbox has no live support
goes onedrive or google drive have options for live support ? sometimes this just seems way to complicated
Patrick
1 Reply 1

Walter
Dropbox Staff

Hi there @pmcneil, sorry to hear you're having issues with this.

 

Could you please try restoring your purchase as outlined here?

 

Let me know how it goes!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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