Dropbox for business keeps unlinking

[JimmyD27]

Hi,

I have a dropbox personal account, and I am also trying to use my work's dropbox business team account. I am able to go through the process of adding my team account to my personal computer and it works fine. However after about 8 hours of usage I recieve a message from the dropbox app telling me that my account has been unlinked from my device. I am immediately able to link my device to the dropbox buisness account again, but I have to resync all my folders each time. As you can imagine having to do this each day gets quite tiresome. Please can you help me fix this, so that my device stays linked to both accounts. Below is a screenshot of the message I get sent each day when this happens. Thanks!

[Jay]

Hi @JimmyD27, thanks for joining the Community!

If you're not manually unlinking the accounts on the site, then it's possible that the team admin is making changes like this which could be affecting your connection.

They do have the ability to prevent connecting a personal account to a work account.

Could you try checking with them to see if this is possibly what is happening?

[sirace]

Hello, 

I have a customer that is experiencing the same unlinking issue.  My next remote support session will be the third time I have linked their account.  Is there a fix or known cause for this?

[Walter]

Hey @sirace, thanks for joining the discussion here and sorry to hear about this.

Could you tell me which version of the desktop app is showing this behavior?

Assuming that the app is installed with admin privileges, have you also checked if this is caused by an antivirus or a firewall?

[sirace]

What would I check in order to verify if this was caused by antivirus or firewall?  The account is unlinked with in the dropbox app and the version is 127.4.4265.  The only reference that I see with in the windows event viewer is that it as been installed.  The users account shows that the same machine has been linked to dropbox for education 4 times in the last week or so

[Walter]

You could temporarily disable those to see if it makes any difference @sirace

While we're at it, are you physically on the computer you're trying to install the app or perhaps you're using a remote control session? 

[sirace]

If solved the issue by completely uninstalling dropbox and then reinstall and setup the client app with only the account (DropBox for Education) that was being unlinked and it worked.  After several reboots and now a few days he is no longer having his ASU DropBox unlinked from his machine. 

I did this remotely.  If remotly setting up/ trouble shooting enterprise dropbox will cause the account to be unlinked upon reboot then dropbox has a serious bug.

[rushkoff]

Same problem here. My personal Dropbox stays linked just fine. My enterprise account, from CUNY (City University of New York) unlinks by itself every few days. 

The tech support team at CUNY says they are not doing anything that should be causing the account to unlink, and just don't have the manpower to pursue with Dropbox. They're suggesting I use Microsoft OneDrive (which the university also uses), and that Dropbox is more for personal users than business use. But that's sad to me, since I'm so familiar with Dropbox from my own account. 

Is there any way for Dropbox to investigate how this happens?

[Mark]

@rushkoff 

Is your personal account a standard Dropbox one (i.e. free, family or Pro?) and not another business one?

[Douglas R.8]

My personal one is Personal Professional.