Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Dropbox keeps trying to charge me and I have the free option. How the heck can I get ahold of support? This is absolutely ridiculous
There isnt an email address - its all via the website.
If its not clicking try using a different browser, or, one in incognito mode.
What I would say, however, is if you did not give Dropbox your card info you need to speak to your card provider as your card has been cloned.
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I have a paid account and have been attempting to contact chat support for OVER AN HOUR. This is a waste of my time. I am a paying customer with BASIC QUESTIONS and I can't get assistance. Why???
Hi @jw83876, sorry to hear about this!
Do you face any problems, when you try to contact our Support team? Can you let me know more as to what happens?
If you wish, you can also share some details or questions you have, and I'll get back to you.
Keep me posted!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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When I attempt to start a support chat, I cannot get past your chat bot, which tells me I need a paid subscription to access. WHICH I HAVE.
Hi @jw83876, out of curiosity: when you visit your plan page, what subscription do you see listed there?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi @jw83876, can you make sure use this link, on a different browser, please?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I cancelled my subscription months ago and keep getting charged. My account even says that I have the basic plan, and I get emails saying I need to come back, but I have been charged monthly all along. This is apparently the only way to reach out for help that isn't ai. How do I make this stop?
Hey @FrustratedFormerUser, sorry to hear about this.
Are you receiving charges on your credit card directly through Dropbox or are they Apple iTunes/Google Play charges?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!