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Dropbox keeps trying to charge me and I have the free option.

Dropbox keeps trying to charge me and I have the free option.

Ambercormier
Explorer | Level 3

Dropbox keeps trying to charge me and I have the free option. How the heck can I get ahold of support? This is absolutely ridiculous

25 Replies 25

maddieflora
New member | Level 2
I was just charged £199.00 for some Dropbox subscription I have no recollection of signing up for and am trying to contact Dropbox support via an email form, but nothing happens when I press the submit button. Really frustrating I would just like an email address to contact them with. Thanks

Mark
Super User II

There isnt an email address - its all via the website. 

 

If its not clicking try using a different browser, or, one in incognito mode.

 

What I would say, however, is if you did not give Dropbox your card info you need to speak to your card provider as your card has been cloned. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


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jw83876
Explorer | Level 4

I have a paid account and have been attempting to contact chat support for OVER AN HOUR. This is a waste of my time. I am a paying customer with BASIC QUESTIONS and I can't get assistance. Why???

Megan
Dropbox Staff

Hi @jw83876, sorry to hear about this! 

 

Do you face any problems, when you try to contact our Support team? Can you let me know more as to what happens? 

 

If you wish, you can also share some details or questions you have, and I'll get back to you.

 

Keep me posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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jw83876
Explorer | Level 4

When I attempt to start a support chat, I cannot get past your chat bot, which tells me I need a paid subscription to access. WHICH I HAVE.

Megan
Dropbox Staff

Hi @jw83876, out of curiosity: when you visit your plan page, what subscription do you see listed there? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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jw83876
Explorer | Level 4
Dropbox plus. Which is supposed to include text support.

Megan
Dropbox Staff

Hi @jw83876, can you make sure use this link, on a different browser, please? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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FrustratedFormerUser
New member | Level 2

I cancelled my subscription months ago and keep getting charged. My account even says that I have the basic plan, and I get emails saying I need to come back, but I have been charged monthly all along. This is apparently the only way to reach out for help that isn't ai. How do I make this stop?

Hannah
Dropbox Staff

Hey @FrustratedFormerUser, sorry to hear about this.

 

Are you receiving charges on your credit card directly through Dropbox or are they Apple iTunes/Google Play charges?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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