Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Dropbox keeps trying to charge me and I have the free option. How the heck can I get ahold of support? This is absolutely ridiculous
I am being charged monthly with my cc even though I cancelled. How can I get customer service help?
Hi @FrustratedFormerUser, you can contact the support team by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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OMG, How do I get Free of Dropbox!? These stories are horrible. These poor peple. No way to get help?? How do I get rid of all my info at Dropbox, Please help me now. but how does someone help me and contact me??
This is freaking me out! What is with a company that you can't reach??
Hi @meandyouandthem, welcome to our Community!
As a first thing, have you tried to cancel your plan, using these steps? If you can't find the manage plan, you might be using a Basic, free plan. Could you check your Plan tab via the web and let me know what it shows?
Also, did you start your trial directly through Dropbox or Google/Apple store?
Give me a shout of any updates, thanks!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
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this is a problem.......no real person to talk to![]()
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!