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Dropbox keeps trying to charge me and I have the free option.

Dropbox keeps trying to charge me and I have the free option.

Ambercormier
Explorer | Level 3

Dropbox keeps trying to charge me and I have the free option. How the heck can I get ahold of support? This is absolutely ridiculous

25 Replies 25

FrustratedFormerUser
New member | Level 2

I am being charged monthly with my cc even though I cancelled. How can I get customer service help?

Jay
Dropbox Staff

Hi @FrustratedFormerUser, you can contact the support team by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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meandyouandthem
New member | Level 2

OMG, How do I get Free of Dropbox!? These stories are horrible. These poor peple. No way to get help?? How do I get rid of all my info at Dropbox, Please help me now. but how does someone help me and contact me??

meandyouandthem
New member | Level 2

This is freaking me out! What is with a company that you can't reach?? 

Megan
Dropbox Staff

Hi @meandyouandthem, welcome to our Community!

 

As a first thing, have you tried to cancel your plan, using these steps? If you can't find the manage plan, you might be using a Basic, free plan. Could you check your Plan tab via the web and let me know what it shows?

 

Also, did you start your trial directly through Dropbox or Google/Apple store?

 

Give me a shout of any updates, thanks!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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hicklandgordon1-
New member | Level 2

this is a problem.......no real person to talk to😣

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Top contributors to this post

  • User avatar
    hicklandgordon1- New member | Level 2
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    Megan Dropbox Staff
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    meandyouandthem New member | Level 2
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    Jay Dropbox Staff
What do Dropbox user levels mean?