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Re: Dropbox overcharging for tax?

Dropbox overcharging for tax?

eozzy
Explorer | Level 3

The Dropbox site is attempting to overcharge sales tax when upgrading. Sales tax per WA state for my zip code is 9.9%, while Dropbox wants to charge 10.5%. Anyone else experience this behavior? 

 

Screenshot 2024-07-11 164606.png

5 Replies 5

Megan
Dropbox Staff

Hey @eosterman, thanks for posting here! 

 

Give me some time to check into this internally, and I'll get back to you as soon as possible.

 

Thank you! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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eozzy
Explorer | Level 3

Thanks Megan. I'll hold off upgrading until I hear back.

Nancy
Dropbox Staff

Hi @eozzy, hope it’s alright to jump in. 

 

Keep in mind that, generally, Dropbox collects and remits tax on transactions when required to do so. Taxability and tax rate are generally determined by the location of the buyer and seller, and various state and local tax laws.

 

However, to look into this further, we can log a ticket for you and have our team check this internally, since we don’t have account visibility here.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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eozzy
Explorer | Level 3

Thanks Nancy. Your response tells me that Megan is no longer looking into it. I realize that Dropbox must collect tax based on location of all of those listed. The image attached is WA DOR's tax information for my location. 

 

 

For what its worth, I attempted to contact support, however your chatbot wouldn't allow me to go beyond it, and recommended that I ask the community. You may want to get that fixed.

Megan
Dropbox Staff

Hey @eozzy!

 

I just sent you an email, I'll be happy to see you there.

 

Thank you!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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