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Dropbox still charged me after account was cancelled.

Dropbox still charged me after account was cancelled.

MikeMurray978
New member | Level 2

I cancelled my account in July of 2020 and Dropbox has continued to charge me $12.74 every month since then. On top of that the only customer support you are offered is this lame “community forum” or a bot that just redirects you without any real help. Oh! And the kicker! To access any of this you have to sign into Dropbox! Something that is pretty hard to do when you have deleted you account. I had to register again just submit this! I should be refunded and no longer charged. I’m sure this will go no where and this won’t happen. It’s criminal to keep charging me after a cancelation of service and straight up wrong to make amending the issue this difficult.

23 Replies 23

Rich
Super User II

@Globalcitizen2024 wrote:

Dropbox keeps charging my credit card $11.99 for a monthly subscription, even though I cancelled my paid subscription in August 2023.


First, I'd check the credit card charge lookup tool to verify that it's the same account that you're being charged for. If it's a different account, sign in to that account and make sure to cancel the plan.

 

Otherwise you'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Finnkara2000
Explorer | Level 3

Hey Team,

 

I deleted my drop box account a month ago and I have just received a email that I will get charged if I don't cancel my trial in the next few days. Can you please cancel any Trials or subscriptions that are on this account. I also had to recreate my account because I couldn't send a message. 

Walter
Dropbox Staff

Hey @Finnkara2000 - sorry to hear about this. 

 

Can you please clarify if you had upgraded through the website directly in the first place or maybe through the app store on a mobile device?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Finnkara2000
Explorer | Level 3

 

 

 

I upgraded through the website on my laptop, but I just did the trial. And I cancelled it after a day. Can you please make sure I get billed for the post trial period

 

Finnkara2000_1-1712022826432.png

 

Hannah
Dropbox Staff

Hey @Finnkara2000, thanks for the screenshot.

 

Just to confirm, is the email address this email went to, the same as the one you see in your account settings here?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Spacedout3
Explorer | Level 3
I’ve been charged for a subscription even when I directly contacted staff via live chat to cancel my subscription . I asked her if the subscription would still charge my account since it never went through and she said no. A couple hours later and my account was charged. The purchase doesn’t even show up as a subscription on the app. I need a refund .

Megan
Dropbox Staff

Hey @Spacedout3, thanks for posting here! 

 

Would it be okay if I reached out via an email, in order for us to have a closer look into this? 

 

Thanks a bunch!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Spacedout3
Explorer | Level 3
Yes that’s fine .

Walter
Dropbox Staff

Hey @Spacedout3 - sorry to jump in here, but I just followed up via email so please have a look at your inbox and we'll take it from there. 

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Spacedout3
Explorer | Level 3
I emailed you back.
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Top contributors to this post

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    Walter Dropbox Staff
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    Finnkara2000 Explorer | Level 3
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    Spacedout3 Explorer | Level 3
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